Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, uninstalled, and in its original packaging. You’ll also need your receipt or proof of purchase.
To start a return, contact us at support@exactfitsupply.com. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without first requesting a return may not be accepted.
Please do not send returns to an address shown on a shipping label without first contacting us for return authorization.
Damages, Defects & Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong item, contact us promptly at support@exactfitsupply.com so we can evaluate the issue and make it right.
If the error is ours or the product arrives damaged or defective, ExactFit Supply will cover the appropriate return or replacement shipping costs.
Compatibility & Incorrectly Ordered Parts
Customers are responsible for verifying compatibility with their equipment before ordering. Product descriptions include compatible model and/or part numbers whenever available to help identify the correct replacement.
If you order the wrong part or determine that a correctly described product is not compatible with your equipment, you may request a return within the 30-day return period provided the item remains unused and uninstalled. Return shipping costs in these situations are the responsibility of the customer.
If our product listing incorrectly stated that a product was compatible with your equipment, please contact us so we can make it right.
Installed or Used Parts
Replacement parts that have been installed, used, modified, damaged after delivery, or show signs of installation may not be eligible for return.
Electrical and electronic components that have been installed or used are generally not returnable unless the product is defective or we sent you the incorrect item.
Filters, Bags & Consumable Products
Filters, filter bags, and other consumable products must be unused and in their original condition and packaging to qualify for return.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method. Please remember that it may take additional time for your bank or credit card company to process and post the refund.
Original shipping charges, if any, are generally non-refundable unless the return is due to an error by ExactFit Supply or a defective or damaged product.
We do not charge a restocking fee for eligible returns made in accordance with this policy.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at support@exactfitsupply.com. We will make every effort to cancel orders that have not yet entered fulfillment or shipped.
Once an order has shipped, it cannot be canceled and will instead be subject to this Return and Refund Policy.
Exchanges
The fastest way to receive the correct item is to return the item you have and, once the return is accepted, place a separate order for the replacement item.
Questions
For questions regarding returns, refunds, compatibility, or damaged products, contact:
ExactFit Supply
support@exactfitsupply.com
800-543-0515